Missive Team Inbox Cheatsheet

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Office & Productivity Tools / Project & Email Tools

April 24, 2025 23:25

Collaboration

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Inbox Management & Basics

Inbox Views

Inbox: All unarchived conversations assigned to you or unassigned in shared inboxes.

All Mail: Every conversation in your account (including archived).

Snoozed: Conversations you’ve temporarily hidden until a specific time.

Sent: Conversations where you’ve sent the last message.

Drafts: Unsent messages.

Spam: Messages marked as spam.

Trash: Deleted conversations.

Assigned: Conversations assigned to any team member (in shared inboxes).

Unassigned: Conversations in shared inboxes that haven’t been assigned yet.

Conversation Actions

Archive	Remove from Inbox view, but keeps it searchable in All Mail.
Snooze	Hide a conversation until a later time or date.
Assign	Assign a conversation to a specific team member in a shared inbox.
Share	Share a conversation privately with team members or teams for discussion.
Mute	Stop receiving notifications for new messages in a conversation.
Mark as Read/Unread	Toggle the read status of a conversation.
Add Label	Categorize conversations with custom labels (personal or shared).
Create Task	Turn a conversation into a task for yourself or a teammate.
Move To	Move a conversation between personal or shared accounts.

Collaboration Features

Shared Drafts: Work on the same email draft simultaneously with teammates.

Internal Comments: Add private notes visible only to teammates within a conversation thread. Use @name to mention specific teammates.

Sharing Conversations: Decide who internally sees a conversation (Private vs. Shared with specific teams/users).

Assigning Conversations: Clearly define who is responsible for handling a specific conversation.

Real-time Presence: See who else is viewing or typing in the same conversation.

Team Rules: Automate actions based on incoming emails (e.g., auto-assign to a user, apply label).

Mentions (@): Get notified when a teammate mentions you in a comment or shared draft.

Shared Labels: Organize conversations with labels visible and usable by the entire team.

Search & Filters

`from:[email protected]`	Find emails from a specific sender.
`to:[email protected]`	Find emails sent to a specific recipient.
`subject:"keywords"`	Search for keywords in the subject line.
`has:attachment`	Find conversations with attachments.
`label:"label name"`	Filter by a specific label.
`is:read` / `is:unread`	Filter by read status.
`assigned:me` / `assigned:[email protected]` / `is:unassigned`	Filter by assignment status.
`in:inbox` / `in:all` / `in:snoozed`	Search within specific views.
`before:YYYY-MM-DD` / `after:YYYY-MM-DD`	Filter by date.

Essential Keyboard Shortcuts

General Shortcuts

`Cmd/Ctrl + K`	Open the command palette/quick switcher.
`Cmd/Ctrl + N`	Compose a new email.
`Cmd/Ctrl + Shift + N`	Compose a new internal chat.
`Cmd/Ctrl + Enter`	Send current message/comment.
`Cmd/Ctrl + ,`	Open settings.
`Cmd/Ctrl + /`	Show/hide keyboard shortcuts list.
`Esc`	Close current conversation/modal.

Conversation Actions Shortcuts

`E`	Archive conversation.
`Z`	Snooze conversation.
`A`	Assign conversation.
`L`	Apply or remove label(s).
`Shift + U`	Mark as unread.
`Shift + R`	Mark as read.
`T`	Create a task from the conversation.
`X`	Select multiple conversations (then use actions).
`#`	Move conversation to trash.

Navigation Shortcuts

`J`	Move to the next conversation.
`K`	Move to the previous conversation.
`U`	Go back to the conversation list from an open conversation.
`G + I`	Go to Inbox view.
`G + A`	Go to All Mail view.
`G + S`	Go to Snoozed view.
`G + T`	Go to Sent view.
`G + D`	Go to Drafts view.
`Cmd/Ctrl + 1` to `Cmd/Ctrl + 9`	Switch to different accounts/inboxes based on sidebar order.

Composition Shortcuts

`R`	Reply to the current message.
`Shift + R`	Reply all.
`F`	Forward message.
`C`	Add an internal comment.
`Cmd/Ctrl + .`	Insert a canned response (template).
`Cmd/Ctrl + Shift + V`	Paste as plain text.
`Cmd/Ctrl + B`	Bold selected text.
`Cmd/Ctrl + I`	Italicize selected text.
`Cmd/Ctrl + U`	Underline selected text.

Tips & Advanced Features

Efficient Team Collaboration Tips

Use Internal Comments Generously: Instead of separate chat messages, keep discussions about an email within the conversation thread using comments. Use @mentions to notify specific teammates.

Assign Responsibility: Always assign shared conversations to a specific person. This clarifies who is responsible for replying and prevents things from falling through the cracks.

Shared Drafts for Complex Replies: Collaborate on important or complex email replies using shared drafts. See live changes and discuss wording in comments.

Leverage Shared Labels: Create a standardized system of shared labels for common categories, projects, or workflows (e.g., #sales-lead, #support-bug, #project-alpha).

Utilize the Command Palette (Cmd/Ctrl + K): Quickly perform actions, navigate views, or search for conversations without touching your mouse.

Create Tasks for Action Items: If an email requires a follow-up task, convert it directly into a task within Missive to track completion.

Understand Sharing vs. Assigning: Sharing makes a conversation visible to teammates; Assigning makes one person responsible for it.

Organizing Your Inbox

Archive Ruthlessly: Once a conversation is dealt with and requires no further immediate action, archive it to keep your Inbox clean. It’s still fully searchable.

Use Snooze Effectively: If you can’t deal with an email now but need to be reminded later, snooze it. It will reappear in your inbox at the scheduled time.

Set Up Rules: Automate repetitive tasks. Create rules to automatically label, assign, or archive incoming emails based on sender, subject, or keywords.

Personal vs. Shared Labels: Use personal labels for your own filtering/organization and shared labels for team-wide categories.

Mark as Unread for Follow-up: If you open an email but need to act on it later (and don’t want to snooze), mark it as unread so it stands out in your Inbox.

Customize Your Sidebar: Rearrange your accounts and views in the sidebar (Settings > Accounts) for quick access to your most important inboxes.

Use the is:unassigned Filter: Regularly check the is:unassigned view in shared inboxes to ensure no new conversations are missed.

Advanced Features & Integrations

Canned Responses (Templates): Save frequently used replies or parts of replies as templates. Insert them quickly using Cmd/Ctrl + . or the composer menu.

Rules: Create powerful automated workflows based on incoming message criteria. Combine multiple conditions and actions.

Signatures: Set up multiple email signatures and easily switch between them when composing.

Integrations: Connect Missive with other tools like CRM (HubSpot, Salesforce), project management (Asana, Todoist), or communication apps. Often appear in the conversation sidebar.

Links to Conversations: Get a direct URL to any conversation to share externally or link from other tools.

Activity Feed: See a chronological list of actions taken by you and your team across all shared conversations (Settings > Activity).

Analytics: Gain insights into team response times, assignment distribution, and conversation volume (available on certain plans).